01 / Reply assistance
↗Give every answer a better first draft.
Bring your team’s context closer to the conversation, so an agent can start from a useful response and make it their own.
Designed for the next useful action
Dreamstack Livechat / AI-assisted support
Customer chat that feels instantly helpful.
Give your team a thoughtful workspace for answering common questions, keeping the context close, and bringing a human in when the moment needs one.
Prepare
Better replies
Guide
Every handoff
Learn
From every chat
The work behind a great conversation
Customer contextTeam judgmentClear follow-through
AI where it helps most
Put useful context inside the conversation—not somewhere else to manage.
Dreamstack Livechat is designed to help a support team move through routine conversations with more confidence, while keeping the moments that need judgment with the people who know the product best.
02 / Conversation summaries
↗Let the next teammate arrive prepared.
Turn a long thread into the decisions, details, and follow-up that matter before a human handoff happens.
Designed for the next useful action
03 / Smart routing
↗Send the question toward the right person.
Use a simple structure for owners, topics, and priorities so customer intent reaches the team that can act on it.
Designed for the next useful action
04 / Useful signals
↗See what your customers are telling you.
Keep recurring questions and conversation themes visible, so support can inform product and content decisions.
Designed for the next useful action
Give the assistant something useful to work with
The best answer starts with your own knowledge.
A helpful assistant should not guess its way through a customer question. Start with the material your team trusts, then set plain-language guidance for how a conversation should move.
01 / Source
Help centre
Answers and how-to guidance
02 / Source
Product pages
Plans, features, and key details
03 / Source
Team playbooks
Tone, routing, and escalation rules
04 / Source
Conversation history
The questions that show up again
One workspace, three points of view
Build a support experience that works for the person on both sides of the chat.
Good customer support is not just the speed of a reply. It is the quality of the information, the care in the handoff, and the team’s ability to recognise what needs attention next.
01 / For visitors
A fast answer that still sounds like your team.
Offer a helpful first exchange when a person is deciding, stuck, or simply needs the next detail. A clear answer can be the difference between leaving and moving forward.
02 / For agents
Less time rebuilding context before every reply.
Use summaries, relevant suggestions, and a shared conversation history to give each person a cleaner place to begin—then let them apply their own judgment.
03 / For the business
A clearer view of the questions behind the work.
Keep an eye on what customers repeatedly need so support conversations can inform the pages, product decisions, and documentation that come next.
A live workspace for real questions
A chat widget is only the start of the customer experience.
Livechat flow
From visitor question to a useful next step
01 / Welcome
A clear invitation at the moment intent appears.
02 / Assist
A relevant suggestion shaped by your team’s context.
03 / Follow through
A human handoff with the thread intact.
Make the setup useful from day one
A simple system for more dependable conversations.
01
Connect the source of truth
Start with the help content, product details, and team guidance that should shape a useful first response.
02
Set the conversation rules
Define the routing, tone, and moments where a teammate should take over with their own judgment.
03
Keep improving the exchange
Review the questions that repeat and turn them into a clearer answer, a better page, or a product improvement.
Frequently asked questions
The details behind a more useful chat experience.
01What is Dreamstack Livechat?
Dreamstack Livechat is a customer conversation workspace for website chat, team follow-up, and AI-assisted support. It is designed to help a team prepare useful answers while keeping customer context and human judgment close to the work.
02How does AI assistance fit into a customer conversation?
The assistant is designed to help with repeatable work: preparing a response, summarising a thread, surfacing relevant context, and suggesting where a conversation should go next. A person can review, edit, and take over whenever the situation needs it.
03What should we prepare before setting up Livechat?
Start with the information your team already uses to answer customers well: product pages, help content, common replies, and guidance on tone or escalation. The clearer those sources are, the easier it is to shape a useful conversation flow.
04Can Livechat support both sales and customer support?
Yes. The same workspace can welcome a visitor who is deciding what to buy and help an existing customer get an answer. Routing and ownership help the conversation reach the person best placed to move it forward.
05Will AI replace our support team?
No. The purpose is to remove unnecessary repeat work and prepare better handoffs, so people have more time and context for the questions that need their experience, care, and judgment.
Dreamstack Livechat